Privacy Policy for W. West HVAC Services, LLC

Effective Date: February 19, 2026

Last Updated: February 19, 2026

W. West HVAC Services, LLC ("we," "us," "our," or "Company") operates the website at www.williewestservices.com (the "Site"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your choices regarding your data.By using our Site, submitting information to us, or opting in to receive communications (including text messages), you agree to the practices described in this Policy.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you contact us, request a quote, schedule service, fill out forms, make a purchase, apply for financing, submit warranty claims, or sign up for communications, we may collect:

  • Name

  • Address (service and/or billing)

  • Phone number (including mobile)

  • Email address

  • Payment or financing details (processed securely via third-party providers)

  • Details about your HVAC system, service needs, or preferences

  • Any other information you voluntarily provide

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, time spent, and referral sources

  • Cookies or similar technologies (for site functionality, analytics, etc.)

SMS/Text Messaging Information

  • If you provide your mobile phone number and opt in to receive texts, we collect your phone number and consent records for sending informational and marketing messages.

We do not collect sensitive information (e.g., financial details beyond what's needed for transactions) unless directly relevant to your service or purchase.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our HVAC services, quotes, installations, repairs, and maintenance

  • Process payments, financing applications, and warranty claims

  • Communicate with you (including via email, phone, or text) about your service, appointments, promotions, or updates

  • Send informational and marketing text messages if you have opted in

  • Comply with legal obligations, prevent fraud, or enforce our agreements

  • Analyze Site usage to enhance user experience

3. Data Sharing

We don't share any information about our customer except with the manufacturer for warranty or with a financing service they have used to purchase from us.

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.

  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.We may also share your information: With service providers (e.g., website hosting, payment processors, analytics tools) who help us operate our business—they are contractually required to protect your data and use it only for our purposes

  • As required by law, court order, or to protect our rights/safety

  • In connection with a business transfer (e.g., merger or sale), with notice where required

We do not sell your personal information.

4. Messaging Terms and Conditions

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from W. West HVAC Services, LLC, from 972-245-9378 regarding informational, marketing. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 972-245-9378 or accounting@williewestservices.com. Mobile opt-in information is never shared with third parties.

These terms ensure compliance with applicable laws, including the Telephone Consumer Protection Act (TCPA). You can opt out of texts at any time by replying STOP—no further messages will be sent (except confirmation of opt-out if required).

5. Your Choices and Rights

  • Opt-Out of Communications: Reply STOP to any text, unsubscribe from emails via the link provided, or contact us directly.

  • Access/Update/Delete: You may request access to, correction of, or deletion of your personal information by contacting us (subject to legal exceptions).

  • Cookies: You can manage cookie preferences through your browser settings.

  • Do Not Track: We do not currently respond to browser Do Not Track signals.

For California residents or others with state privacy rights, additional rights may apply—contact us for details.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse (e.g., secure servers, encryption for sensitive transmissions). However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect information from children under 13. If we learn we have such data, we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Continued use of our Site after changes constitutes acceptance.

9. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:

W. West HVAC Services, LLC

Email: privacy@williewestservices.com

Phone: 972-245-9378

Thank you for trusting us with your information!